Frequently asked questions

Question 1

How do I know if Prague Days is right for me?

Accepted Answer

Prague Days is a great choice if you value the space and comfort of a private apartment, combined with hotel-level service and reliable support. Our homes are ideal for both leisure and business travelers, whether staying for a few days or a year. We handpick and personally manage apartments across Prague, in central or wellconnected neighborhoods. Each listing on our website is clearly and honestly described, including location details and practical information, so you know exactly what to expect. Please read the full property description to make sure the apartment and area are right for your stay.

Question 2

Where do I find prices?

Accepted Answer

You can view prices directly on our website once you select your dates. Rates vary depending length of stay.

Question 3

When will my booking be confirmed?

Accepted Answer

Your booking is confirmed immediately after you complete the payment. Once the payment is successful, you’ll receive a confirmation email with all the details of your stay.

Question 4

How do I check-in?

Accepted Answer

We offer three convenient check-in options: Reception check-in: Pick up your keys at our reception in central Prague. Personal check-in: A member of our team will meet you at the apartment, show you around, and share all the essentials for your stay. Contactless check-in: You’ll access the apartment independently using either a secure lockbox or a digital access code, depending on the property. Clear instructions will be sent by email well before your arrival.

Question 5

What is the Check-in and Check-out time?

Accepted Answer

Standard check-in is from 16:00, and check-out is by 10:00. Early check-in or late check-out may be arranged for a small surcharge, subject to availability.

Question 6

Why do I have to fill out registration form before my arrival?

Accepted Answer

Guest registration is a legal requirement set by the Czech authorities. After booking, you must complete the registration form for all guests, and we cannot accommodate you without it. Thank you for your cooperation in meeting these regulations.

Question 7

Why do I have to pay city tax?

Accepted Answer

The City of Prague requires a mandatory city tax of 50 CZK per person, per night. This fee is collected separately and transferred to local authorities, where it helps fund city services and tourism infrastructure.

Question 8

When will I receive information on how to access the apartment?

Accepted Answer

Access instructions are sent after your booking is confirmed and your online registration is completed. You’ll receive the details a few days before arrival. The status of your registration can be checked at any time in our guest portal.

Question 9

How do you keep my personal information safe?

Accepted Answer

We take your privacy seriously and do not share your personal data with third parties. Your information is handled and protected in line with applicable data protection laws. For full details, please refer to our privacy policy: https://praguedays.com/resources/files/gdpr.pdf

Question 10

Is there 24/7 assistance available during my stay?

Accepted Answer

Yes. Our Guest Support team is available daily from 8:00 to 22:00. For urgent matters outside these hours, a dedicated emergency contact number is provided for 24/7 assistance.

Question 11

Why do I need to specify sleeping arrangements?

Accepted Answer

By default, we prepare one double bed with bedding for two guests. This helps us operate efficiently and sustainably. If you prefer separate beds and the apartment layout allows it, please let us know at least 24 hours before arrival. Please make sure your booking reflects the correct number of guests. Requests for changes after check-in, including extra bedding or towels, can be arranged for an additional fee.

Question 12

Can I get extra beds or cots for children?

Accepted Answer

Yes, extra beds or cots for children can be arranged for a small fee. Please let us know in advance before your arrival so we can have everything prepared for your stay.

Question 13

Can you prepare the apartment based on my request?

Accepted Answer

Yes. We prepare each stay with care and are happy to personalize the apartment for special occasions such as anniversaries, birthdays, or romantic getaways. If you have a specific request, let us know in advance and we’ll do our best to arrange it.

Question 14

What is Prague Days’ cleaning policy?

Accepted Answer

You will always arrive to a clean apartment. Every Prague Days home is professionally cleaned and inspected before each stay. Our in-house cleaning teams follow strict standards to ensure the apartment is spotless and ready for your arrival. There are no checkout chores — we simply ask that you leave the apartment generally tidy to make it easier for our cleaning team.

Question 15

Can you arrange extra cleaning during my stay?

Accepted Answer

Yes. Additional cleaning can be arranged during your stay for a small fee. Simply contact our Guest Support team through the guest portal, and we’ll be happy to take care of it.

Question 16

When I book a Prague Days apartment, do I get the entire space to myself?

Accepted Answer

Yes, you do.

Question 17

How do I get to the apartment from the airport?

Accepted Answer

We can arrange a private airport transfer for you. Your driver will meet you in the arrivals hall with a sign showing your name and the Prague Days logo. Payment is made directly to the driver by cash or card.

Question 18

What is included in the kitchen?

Accepted Answer

Every Prague Days apartment features a fully equipped kitchen, designed for long stays. You’ll find quality appliances, cookware, tableware and coffee-making facilities, as well as everything else you need for everyday cooking and dining.

Question 19

Do you allow pets?

Accepted Answer

While most of our apartments do not permit pets, we understand how important your furry friends are to you. If you are travelling with your beloved pet, please contact us in advance and we will try to find a suitable petfriendly apartment for your stay.

Question 20

Are the apartments suitable for long-term stays?

Accepted Answer

Yes. Our apartments are fully furnished and well equipped for longer stays, with comfortable living spaces, fast Wi-Fi, and often dedicated work areas. Weekly cleaning can be arranged, and longer stays usually come with better rates. If you’re planning an extended stay, feel free to contact us directly.

Question 21

What amenities are included in the apartment?

Accepted Answer

All apartments are fully furnished so you can feel at home from the moment you arrive. You’ll find comfortable, professionally made beds, two towels per guest, and premium bathroom toiletries. Every apartment includes stable high-speed Wi-Fi, and complimentary tea and coffee for your stay.

Question 22

Where can I park my car during my stay?

Accepted Answer

Parking in Prague can be limited. Some of our apartments offer private parking or garage access, which is always stated in the listing. If parking is not included, we’ll share helpful tips and discounts for nearby parking options after your booking.

Question 23

I have a coupon, how do I redeem it?

Accepted Answer

Simply enter your discount code during checkout when making your booking. The discount will be applied automatically to the total price if the code is valid.

Question 24

How can I request an invoice for my reservation?

Accepted Answer

Please email us at info@praguedays.com with your reservation confirmation code. Invoices can be issued two weeks after the end of your stay.

Question 25

What is your cancellation policy?

Accepted Answer

You can cancel your reservation up to seven days before check-in. If you cancel eight days or more before your arrival date, you will receive a 70% refund of the total booking amount. Please refer to our terms and conditions for more information about the refund process and any applicable fees.